AEON Bank

Islamic digital bank

Reviewed 8 October 2026

Where it may fit

A candidate if you want Islamic savings and goal-based pots. Compare the effective profit rate, minimum balance and card costs before choosing.

Consider the limitation: Check cash and card costs if you withdraw often. Confirm the card-ordering fees and the rate after the Pot promotion ends.

Keep spending money and goal money distinct

Murabahah via Tawarruq means the savings arrangement uses commodity purchase and sale transactions, with the bank appointed as your agent. The contracted ceiling profit rate is a contractual calculation figure; it is not the rate your everyday balance earns.

Allow for temporary card holds as well as purchases. At an automated petrol pump, the card disclosure specifies a RM200 pre-authorisation hold, released within three calendar days. That can temporarily restrict a small spending balance even when the actual fuel purchase is lower.

JomPAY is now advertised on the bank’s personal homepage. Confirm your particular biller and limits before transferring bill money. The card also restricts certain non-Shariah-compliant merchant categories; check the disclosure if a transaction is declined.

Account and savings conditions

Account

Savings Account-i · Murabahah via Tawarruq

Who can apply

For the standard Malaysian application: age 18+, valid MyKad, a smartphone with front and back cameras, and an existing non-joint personal savings or current account for verification. The disclosure also lists specific Japanese AEON-employee eligibility; contact the bank for that route.

Opening & ongoing balance

RM1 initial deposit from your own bank account via DuitNow or FPX; no ongoing minimum balance under the terms effective 17 March 2026.

Ordinary return

Ordinary prevailing profit rate checked 8 October 2026: 0.25% p.a. for Savings Account-i and Savings Pots when no promotion applies. Profit is calculated daily and paid monthly.

Promotional profit conditions

Savings Pot promotional profit checked 8 October 2026: 3.00% p.a. until 28 February 2027. The promotional rate applies only to money moved into a Pot while its conditions apply. Up to 20 Pots.

How the return is calculated and paid

Profit is calculated daily on the end-of-day balance and paid on the last day of each month. As checked 8 October 2026, the main account earns the 0.25% p.a. prevailing rate; a Savings Pot earns 3.00% p.a. only while the promotion through 28 February 2027 and its conditions apply, otherwise the prevailing rate applies. The 10% contracted ceiling profit rate is not the rate ordinarily earned. If you close before the monthly profit payment, unpaid profit for that month is not paid.

Use the prevailing or promotional profit rate to estimate earnings; the 10% contract ceiling serves a different purpose. Illustration: at 3.00% p.a., RM5,000 in a Pot for 30 days earns about RM12.33 before rounding; at 0.25% in the main account, about RM1.03. Closing before the monthly profit payment forfeits that unpaid profit.

Read the current Savings Pot promotion

Before you apply

Requirements, steps and documents

For the standard Malaysian route, you must be 18 or older, hold a valid MyKad, use a phone with front and back cameras whose device region is Malaysia (Android 11 or later, or iOS 15 or later), and have an existing non-joint personal savings or current account. Download the app, complete the identity check and make the final RM1 verification deposit from your own account by DuitNow or FPX. Approval may take from five minutes to one business day, excluding weekends and public holidays. After activation, a 12-hour onboarding cooling-off period allows only cumulative DuitNow Transfer and QR transactions up to RM250; other or higher outgoing transactions must wait. The disclosure also identifies a special route for Japanese employees of the AEON Group but does not publish its complete document list; contact the bank for that route.

Final product check: Before funding a Pot, confirm that the app still shows the 3.00% p.a. promotional rate through 28 February 2027 and note the separate prevailing rate. After the promotion, do not assume the Pot will keep earning 3.00%; use the rate then shown by AEON Bank.

Account approval depends on the bank’s checks. Use only the bank’s official app or website and do not send identity documents to Rize.

Accessing money and closing the account

Withdrawals and whole-account closure

Move money from a Savings Pot to the main account before spending or withdrawing it. To close the account, use the closure function in the app after paying everything due. The fee is RM20 within the first three months and RM0 after that. Fees already charged are not refunded, and closing before the monthly profit payment means unpaid profit for that month is not paid.

PIDM deposit protection

Product and protection limit

Savings Account-i is an eligible Islamic ringgit savings deposit. PIDM protection is automatic up to RM250,000 per depositor at AEON Bank, inclusive of principal and profit and shared with that depositor’s other eligible Islamic deposits at AEON Bank. Conventional and Islamic deposits have separate protection limits.

Protection is by depositor, member bank and ownership category, not by pocket or account label. See how PIDM protection and aggregation work.

What does it cost to use?

Selected fees, checked 8 October 2026. Check waiver dates and the ATM network you use.

Physical card issuance

Check the serviceRM0 on AEON Bank’s current Debit Card-i page, which describes a waiver of the standard RM12 issuance fee. The 1 July 2026 card disclosure does not list issuance in its fee table; confirm the product page still shows the waiver before ordering.

Annual card fee

Check the serviceRM0 on AEON Bank’s current Debit Card-i page. The 1 July 2026 card disclosure does not separately list an annual fee; confirm the product page still shows zero before ordering.

Replacement

RM12; no charge for chip/card defects.

Selected account fees

RM20 if closed within three months.

Dormancy

Sources conflictAfter 12 months without a financial transaction, a balance of RM10 or less is taken as the service fee and the account is closed; above RM10, RM10 is charged annually while dormant. The 17 March 2026 disclosure says “less than RM10” and leaves exactly RM10 unstated, while the same-date terms clause 14.2 says “RM10 and below”; under the terms, exactly RM10 is therefore taken as the fee and the account closes. Clause 14.3 says AEON will not close Savings Account-i if another active AEON banking service requires it.

Domestic ATM / cash out

Check the serviceVisa Plus: RM4. MyDebit CashOut: RM0.50. Ask about the fee for other domestic ATM networks.

Overseas ATM

Visa Plus: RM10 per withdrawal.

Foreign-currency card purchases

Foreign currency: 1% Visa + 1% bank fee. DCC: 1% Visa fee on converted RM.

Payments, limits and cash deposits

Check your billers, payment limits and cash-deposit route before moving salary or bills.

DuitNow transfer / QR

YesTransfers and QR.

Debit card

YesVirtual and physical Debit Card-i; Google Pay supported. Shariah merchant restrictions apply.

JomPAY

YesJomPAY is advertised on the current personal-banking homepage.

Scheduled payments

Check the serviceAutomatic Pot deposits are available. Ask about scheduling transfers to other bank accounts.

Direct debit

Ask the bankConfirm that your biller can collect by direct debit.

Payment limits

DuitNow Transfer and QR: default RM5,000 per transaction / RM10,000 per day; adjustable to RM10,000 / RM50,000. A limit increase has a 12-hour wait. JomPAY: maximum RM50,000/day.

ATM / card limits

Ask the bankCheck the app’s daily ATM limit before a large withdrawal.

Physical cash deposits

Ask the bankActivation uses an own-account transfer. Ask the bank for a cash-deposit location if you need to pay in banknotes.

Before making it your everyday account

1. Use your own non-joint account for the initial verification transfer.
2. Check whether money is in the main account or a Pot, and note the Pot promotion end date.
3. Before ordering the card, check that AEON’s current Debit Card-i page still shows zero issuance and annual fees. The July 2026 disclosure lists replacement, Visa Plus, currency-conversion and MyDebit CashOut charges but does not separately state issuance or annual fees.
4. Test the biller you actually use and keep the confirmation receipt before moving recurring bills.

Use the full changeover checklist and keep a working payment route while testing.

Help without app access

AEON Bank

General service
Customer Support hotline: 24/7. Email and web enquiry form also available.

+603 4816 8888

customer.support@aeonbank.com.my

Fraud / lost access
Call the same 24/7 bank hotline for suspected fraud or lost access.

Formal complaints
Customer Support, then Customer Advocacy. Raise the issue with Customer Support first. Escalate an unsatisfactory resolution to Customer Advocacy. customer.advocacy@aeonbank.com.my AEON Bank official complaint route.

Contact without app login

Enquiry forms: reply target within three working days. Formal complaints: acknowledgement target within one working day and resolution within five working days, with updates if more time is needed.

AEON Bank official contact page
AEON Bank feedback and complaint resolution
Contact details checked 8 October 2026

For a specific problem, use the account-access, transfer or card and ATM guide.

Borrowing from this bank

Compare financing eligibility and costs, including eligibility, costs and questions to settle before accepting credit. A savings account does not guarantee borrowing approval.

See Compare Banks for alternatives.

Visit the bank’s official website