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Bank profile

AEON Bank

Islamic savings with goal-based Savings Pots, RM1 activation and a 24/7 support hotline.

A smartphone being used at a contactless payment terminal
Islamic digital bank

Reviewed 1 October 2026

Where it may fit

A candidate if you want Islamic savings and goal-based pots. Compare the effective profit rate, minimum balance and card costs before choosing.

Consider the limitation: Check cash and card costs if you withdraw often. Confirm the card-ordering fees and the rate after the Pot promotion ends.

Keep spending money and goal money distinct

Murabahah via Tawarruq means the savings arrangement uses commodity purchase and sale transactions, with the bank appointed as your agent. The contracted ceiling profit rate is a contractual calculation figure; it is not the rate your everyday balance earns.

Illustrative Malaysian budget

From RM3,000 set aside for the month, you leave RM1,200 for rent and RM800 for groceries and bills, and allocate RM1,000 to a car-maintenance Pot. Only the RM1,000 in the Pot earns the promotional rate. A spending plan matters more than opening many Pots.

Allow for temporary card holds as well as purchases. At an automated petrol pump, the card disclosure specifies a RM200 pre-authorisation hold, released within three calendar days. That can temporarily restrict a small spending balance even when the actual fuel purchase is lower.

JomPAY is now advertised on the bank’s personal homepage. Confirm your particular biller and limits before transferring bill money. The card also restricts certain non-Shariah-compliant merchant categories; check the disclosure if a transaction is declined.

A couple using smartphones together at home

Account and savings conditions

Account
Savings Account-i · Murabahah via Tawarruq
Who can apply
For the standard Malaysian application: age 18+, valid MyKad, a smartphone with front and back cameras, and an existing non-joint personal savings or current account for verification. The disclosure also lists specific Japanese AEON-employee eligibility; contact the bank for that route.
Opening & ongoing balance
RM1 initial deposit from your own bank account via DuitNow or FPX; no ongoing minimum balance under the terms effective 17 March 2026.
Ordinary return
0.25% p.a. prevailing profit rate for Savings Account-i and Savings Pots, before the Pot promotion. Profit is calculated daily and paid monthly.
Bonus / hibah conditions
Savings Pots: published promotional profit rate of 3.00% p.a. until 28 February 2027. Move savings into a Pot to earn this rate. Up to 20 Pots.

Use the prevailing or promotional profit rate to estimate earnings; the 10% contract ceiling serves a different purpose. Illustration: at 3.00% p.a., RM5,000 in a Pot for 30 days earns about RM12.33 before rounding; at 0.25% in the main account, about RM1.03. Closing before the monthly profit payment forfeits that unpaid profit.

Read the current Savings Pot promotion

What does it cost to use?

Selected fees, checked 1 October 2026. Check waiver dates and the ATM network you use.

Physical card issuance
Ask the bankConfirm the fee before ordering.
Annual card fee
Ask the bankConfirm the fee before ordering.
Replacement
RM12; no charge for chip/card defects.
Selected account fees
RM20 if closed within three months.
Dormancy
After 12 inactive months: RM10/year if the balance is above RM10, for up to seven years. Below RM10, the remaining balance is taken as a fee and the account closed.
Domestic ATM / cash out
Check the serviceVisa Plus: RM4. MyDebit CashOut: RM0.50. Ask about the fee for other domestic ATM networks.
Overseas ATM
Visa Plus: RM10 per withdrawal.
Foreign-currency card purchases
Foreign currency: 1% Visa + 1% bank fee. DCC: 1% Visa fee on converted RM.

Payments, limits and cash deposits

Check your billers, payment limits and cash-deposit route before moving salary or bills.

DuitNow transfer / QR
YesTransfers and QR.
Debit card
YesVirtual and physical Debit Card-i; Google Pay supported. Shariah merchant restrictions apply.
JomPAY
YesJomPAY is advertised on the current personal-banking homepage.
Scheduled payments
Check the serviceAutomatic Pot deposits are available. Ask about scheduling transfers to other bank accounts.
Direct debit
Ask the bankConfirm that your biller can collect by direct debit.
Payment limits
DuitNow Transfer and QR: default RM5,000 per transaction / RM10,000 per day; adjustable to RM10,000 / RM50,000. A limit increase has a 12-hour wait. JomPAY: maximum RM50,000/day.
ATM / card limits
Ask the bankCheck the app’s daily ATM limit before a large withdrawal.
Physical cash deposits
Ask the bankActivation uses an own-account transfer. Ask the bank for a cash-deposit location if you need to pay in banknotes.
A person using a smartphone beside an ATM

Before making it your everyday account

  1. Use your own non-joint account for the initial verification transfer.
  2. Check whether money is in the main account or a Pot, and note the Pot promotion end date.
  3. Before ordering the card, ask support to confirm issuance, annual and non-Visa-Plus ATM charges omitted from the reviewed table.
  4. Test the biller you actually use and keep the confirmation receipt before moving recurring bills.

Use the full changeover checklist and keep a working payment route while testing.

Help without app access

AEON Bank

General service
Customer Support hotline: 24/7. Email and web enquiry form also available.

+603 4816 8888

customer.support@aeonbank.com.my

Fraud / lost access
Call the same 24/7 bank hotline for suspected fraud or lost access.

Formal complaints
Customer Support, then Customer Advocacy. Raise the issue with Customer Support first. Escalate an unsatisfactory resolution to Customer Advocacy. customer.advocacy@aeonbank.com.my Official complaint route.

Contact without app login

Enquiry forms: reply target within three working days. Formal complaints: acknowledgement target within one working day and resolution within five, with updates if more time is needed.

Official contact page
Feedback & complaint resolution
Contact details checked 1 October 2026

For a specific problem, use the account-access, transfer or card and ATM guide.

Borrowing from this bank

Compare financing eligibility and costs, including eligibility, costs and questions to settle before accepting credit. A savings account does not guarantee borrowing approval.

Before applying

Check the rate that applies after the Pot promotion ends on 28 February 2027.

Account approval depends on the bank’s checks. See Compare Banks for alternatives and PIDM protection for deposit limits.

Visit the bank’s official website

Official sources (8)

Reviewed 1 October 2026. Each document is listed once.

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