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Banking help & support

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You still have somewhere to turn.

Find the next step for your situation, including ways to contact a bank without logging into its app.

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Think you’ve been scammed or noticed an unauthorised transaction?

Contact your bank immediately. Find urgent reporting steps here.

Urgent help

What do you need help with?

I suspect a scam

Money moved without your permission, or you shared sensitive details.

Find your next step

I can’t access my account

Lost phone, forgotten login or a restricted account.

Find your next step

A payment has gone wrong

Missing money, an incorrect transfer or a pending transaction.

Find your next step

I have a card or ATM problem

Lost card, declined payment or cash that didn’t arrive.

Find your next step

My complaint isn’t resolved

Keep records and find the right escalation route.

Find your next step

I need to contact my bank

Official channels, including options outside the banking app.

Find your next step

Reach a person, without the app.

The directory covers all five digital banks plus CIMB, Hong Leong and Maybank. Hours and channel restrictions are shown separately.

Contact directory

GXBank

General service
Hotline and in-app chat: 24/7. Email is available for written follow-up.

+603 7498 3188

ask@gxbank.my

Fraud / lost access
Use the same 24/7 hotline for suspected fraud; secure the affected card in the app if possible.

Formal complaints
Customer Support. State that this is a formal complaint and request a written final response. ask@gxbank.my Official complaint route.

Contact without app login

If email delivery fails, call the hotline.

Official contact page
Account terms · effective 30 January 2026
Contact details checked 1 October 2026

Ryt Bank

General service
Phone: 8am–8pm daily. In-app chat: 24/7. Email and the help-site ticket form are outside-app options.

+603 5115 5115

support@rytbank.my

Fraud / lost access
Call 8am–8pm or use in-app chat at any hour. If an online financial scam occurs outside phone hours and you cannot use the app, call NSRC 997 immediately.

Formal complaints
Help & Support Centre. Submit the complaint through phone, email or the official help-site “Create a ticket” form. Ask for the case reference and written response. support@rytbank.my Official complaint route.

Contact without app login

Email response target: two business days. Investigations involving another party can take longer. Report urgent fraud by phone or chat.

Official contact page
Customer Service Charter
Contact details checked 1 October 2026

Rize is an information guide. We cannot access your account, receive banking documents or handle your case.

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