Reviewed 1 October 2026
Where it may fit
Worth comparing if separate savings goals would help you organise money and you want a phone support route at any hour.
Consider the limitation: Less useful as your only account if you regularly deposit cash or cheques. Check JomPAY and direct-debit support before moving recurring bills.
Ordinary Pocket or Bonus Pocket?
Use an ordinary Savings Pocket to label money that may be needed at short notice. A Bonus Pocket rewards completing a selected tenure. Withdrawing early forfeits the bonus.
You have RM6,000: RM1,500 for next month’s rent, RM2,500 for unexpected repairs and RM2,000 for a holiday six months away. Keep rent available for payment and emergency savings accessible without depending on a bonus. Only the holiday portion is a candidate for the six-month Pocket, if its timing really matches your plans.
Before using the card, move the spending amount to the main account; money sitting in a Pocket is not the card’s available balance. If you receive RM500 in physical cash, GX’s terms rule out depositing the notes directly. Use your existing bank’s supported cash-deposit service, then transfer electronically, allowing for that bank’s fees and limits.
Account and savings conditions
- Account
- GX Account · conventional savings
- Who can apply
- Malaysian citizens aged 18 or above, resident in Malaysia, with a valid MyKad; one GX Savings Account per customer.
- Opening & ongoing balance
- RM20 initial transfer from your own bank account within 30 days; no ongoing minimum balance.
- Ordinary return
- 2.00% p.a. on the main account and ordinary Savings Pockets.
- Bonus / hibah conditions
- Bonus Pocket: 3.18% p.a. for 3 months or 3.80% for 6 months, including base interest. RM500 minimum; RM12,500 maximum per pocket, up to four pockets. Early withdrawal loses the bonus, but credited base interest stays yours.
Keep money needed soon separate from a Bonus Pocket. Its higher return depends on finishing the tenure, even though you can withdraw early.
Read the Bonus Pocket conditions
What does it cost to use?
Selected fees, checked 1 October 2026. Check waiver dates and the ATM network you use.
- Physical card issuance
- RM12
- Annual card fee
- RM0
- Replacement
- RM12
- Selected account fees
- RM0 for closure, statements and DuitNow transfers.
- Dormancy
- Ask the bankA fee may apply after 365 inactive days, and interest stops while dormant. Ask for the current dormancy charge.
- Domestic ATM / cash out
- Bank-owned MEPS ATMs: waived. White-label ATMs: RM1 per withdrawal.
- Overseas ATM
- RM8 bank fee, waived until 6 November 2026; operator fees can still apply.
- Foreign-currency card purchases
- 1.2% bank fee, waived until 6 November 2026. Mastercard conversion applies.
Payments, limits and cash deposits
Check your billers, payment limits and cash-deposit route before moving salary or bills.
- DuitNow transfer / QR
- YesTransfers and merchant QR.
- Debit card
- YesPhysical and virtual; purchases use the main-account balance.
- JomPAY
- Ask the bankAsk whether the bank supports your JomPAY biller.
- Scheduled payments
- YesScheduled transfers and automated saving.
- Direct debit
- Ask the bankConfirm that your biller can collect by direct debit; scheduled transfers are handled separately.
- Payment limits
- DuitNow plus transfers to other GX accounts: RM5,000 daily default, adjustable to RM50,000 combined.
- ATM / card limits
- Ask the bankCheck the daily ATM limit in the app before withdrawing.
- Physical cash deposits
- NoNo physical cash deposits, including through ATMs. No cheque deposits or cheque facility.
Before making it your everyday account
- Activate with the own-account transfer shown below; the deadline matters.
- Try a small transfer out as well as in. Check your daily limit before a rent or deposit payment.
- In Send Money, open the menu and “Schedule and automate” to review scheduled transfers. Keep enough money available on the payment date.
- Check the ATM operator and overseas waiver end date before ordering or using the physical card.
Use the full changeover checklist and keep a working payment route while testing.
Help without app access
GXBank
General service
Hotline and in-app chat: 24/7. Email is available for written follow-up.
Fraud / lost access
Use the same 24/7 hotline for suspected fraud; secure the affected card in the app if possible.
Formal complaints
Customer Support. State that this is a formal complaint and request a written final response. ask@gxbank.my Official complaint route.
If email delivery fails, call the hotline.
Account terms · effective 30 January 2026
Contact details checked 1 October 2026
For a specific problem, use the account-access, transfer or card and ATM guide.
Borrowing from this bank
Compare financing eligibility and costs, including eligibility, costs and questions to settle before accepting credit. A savings account does not guarantee borrowing approval.
Before applying
GX’s July 2026 card disclosure gives broader ATM waivers than its general FAQ. Confirm the current waiver on the card screen before withdrawing.
Account approval depends on the bank’s checks. See Compare Banks for alternatives and PIDM protection for deposit limits.
Visit the bank’s official website
Official sources (9)
Reviewed 1 October 2026. Each document is listed once.