Reviewed 8 October 2026
Where it may fit
A candidate for Islamic everyday banking if its account tier covers your usual payments and you are comfortable with discretionary returns.
Consider the limitation: Not a match for someone who needs a promised savings yield. If your outgoing payments often approach the Basic Plus limit, confirm your account tier and remaining payment allowance before relying on it for large payments around payday. Local ATM pricing needs confirmation.
Your tier covers the whole payment day
Under Qard, your deposit is a loan to the bank which it must repay under the account terms. Hibah is a gift it may choose to give. Budget without assuming a future hibah payment, even if previous months showed a return.
With Basic Plus, RM1,800 rent + RM2,500 transferred to family + RM400 groceries = RM4,700 outgoing. That leaves only RM300 of the RM5,000 daily aggregate allowance. A planned RM500 ATM withdrawal would exceed it, even if your balance and the separate card limit are sufficient. The monthly allowance matters too.
To request Premium, use More → My Tier → Premium → Upgrade Now and submit the requested income or occupation evidence. Approval is required. The current upgrade guide accepts several forms of evidence, including a payslip, bank statement or EPF statement. Official pages differ on the number of months of documents required, so follow the current app request or confirm with Wira KAF.
KAF’s published Premium daily limits conflict. Check the limits on this page and confirm your available allowance in-app before a large payment.
Account and savings conditions
- Account
- Savings Account-i · Qard
- Who can apply
- Malaysians aged 18 or above. Additional documents may be required for the Premium tier.
- Opening & ongoing balance
- RM1 initial transfer from another financial institution; no ongoing minimum balance.
- Ordinary return
- No promised savings return. Hibah is a discretionary gift; historical rates are not a future rate.
- Hibah (discretionary gift)
- Do not compare historical hibah with a guaranteed fixed-deposit return. The bank may choose whether to give hibah.
- How the return is calculated and paid
- Under Qard, KAF must repay the deposited principal. Any hibah is a gift made entirely at the bank’s discretion, not a promised profit rate; the public material does not promise when or how much hibah will be paid. Do not budget on a historical hibah amount recurring.
A RM5,000 daily aggregate limit can matter on rent, transfer or travel days. Check your actual tier before relying on the account for a large payment.
Before you apply
- Requirements, steps and documents
- You must be Malaysian, age 18 or older, with MyKad, a Malaysian mobile number and an existing Malaysian bank account in your own name. In the KAF app, scan MyKad, record the selfie video, complete the personal details and OTP, accept the terms, set biometrics and a six-digit PIN, then transfer at least RM1 from a same-name bank account; an e-wallet transfer is not accepted. The current onboarding guide and disclosure say RM1, while an older live activation article says RM10 within 30 days—follow the amount shown by the current app and ask KAF if it differs. For Premium, the current guide asks for either the latest one-month income-crediting bank statement or one latest income document: a one-month payslip, EA form, commission statement, detailed EPF statement or employer letter. Other live or older pages ask for three months, so follow the current app request or confirm with Wira KAF.
Final product check: Before applying, confirm that you have MyKad, a Malaysian mobile number and an own-name Malaysian bank account for activation. After opening, check whether the app shows Basic Plus or Premium and add up the remaining daily and monthly payment allowance before a large transaction. Treat hibah as discretionary: plan on no savings return unless and until KAF credits a gift.
Account approval depends on the bank’s checks. Use only the bank’s official app or website and do not send identity documents to Rize.
Accessing money and closing the account
- Withdrawals and whole-account closure
- The terms allow you to close the account by written notice through a channel accepted by the bank after paying all amounts due, but they do not name a dedicated in-app closure control. Withdrawing the whole available balance is also treated as closing the account. The fee is RM20 within the first three months. KAF’s public material does not identify hello@kaf.com.my as a verified account-closure inbox, so confirm the accepted channel with Wira KAF before sending account instructions.
PIDM deposit protection
- Product and protection limit
- Savings Account-i is an eligible Islamic ringgit savings deposit based on Qard. PIDM protection is automatic up to RM250,000 per depositor at KAF Digital Bank, inclusive of principal and any eligible return and shared with that depositor’s other eligible Islamic deposits at KAF Digital Bank. Conventional and Islamic deposits have separate protection limits.
Protection is by depositor, member bank and ownership category, not by pocket or account label. See how PIDM protection and aggregation work.
What does it cost to use?
Selected fees, checked 8 October 2026. Check waiver dates and the ATM network you use.
- Physical card issuance
- RM12, currently waived.
- Annual card fee
- RM12, currently waived.
- Replacement
- RM12 for fraud/lost/stolen card replacement.
- Selected account fees
- RM20 closure within three months; e-statements free.
- Dormancy
- RM10 annually on dormant balances of RM10+ until exhausted or up to seven years. Below RM10, remaining funds become a fee and the account closes.
- Domestic ATM / cash out
- Sources conflictVisa ATM fee: schedule says RM0; card FAQ says RM5. Confirm before withdrawing.
- Overseas ATM
- Visa: RM5 promotional fee; end date not stated. ATM operator fees may apply.
- Foreign-currency card purchases
- Up to 1.2%, plus Visa conversion and any additional Visa fees.
Payments, limits and cash deposits
Check your billers, payment limits and cash-deposit route before moving salary or bills.
- DuitNow transfer / QR
- YesTransfers and merchant/personal QR.
- Debit card
- YesVirtual/physical Visa Debit Card-i.
- JomPAY
- Ask the bankAsk whether the bank supports your JomPAY biller.
- Scheduled payments
- Ask the bankAsk about scheduling transfers to other bank accounts.
- Direct debit
- Ask the bankConfirm that your biller can collect by direct debit.
- Payment limits
- Sources conflictConsolidated schedule: Basic Plus RM5,000/day and RM20,000/month; Premium RM50,000/day and RM200,000/month, shared across transfers, QR, cards and withdrawals. The Premium FAQ gives a conflicting daily limit. Confirm your allowance in-app before a large payment.
- ATM / card limits
- ATM default RM3,000/day; maximum RM10,000 or remaining account-tier allowance, whichever is lower.
- Physical cash deposits
- Ask the bankAsk KAF to identify an available cash-deposit provider and location. Its general terms mention authorised providers without naming a service.
Before making it your everyday account
- Check whether the app shows Basic Plus or Premium before planning payments.
- Add up transfers, QR, card spending and cash withdrawals, then compare both daily and monthly allowance.
- Request a tier upgrade before the day you need it; do not assume immediate approval.
- Ask Wira KAF to resolve the RM0 versus RM5 local Visa ATM fee before regular withdrawals.
Use the full changeover checklist and keep a working payment route while testing.
Help without app access
KAF Digital Bank
General service
Wira KAF advertises 24/7 support. Hotline and official WhatsApp work outside the banking app.
General enquiries only: hello@kaf.com.my
KAF Digital Bank official WhatsApp: +6012 473 8744
Fraud / lost access
Report suspected fraud immediately through the hotline or official WhatsApp; request that the affected access be secured.
Formal complaints
Wira KAF / Customer Support. Call or use official WhatsApp to register an account-specific complaint and request its reference and a secure written follow-up route. Secure in-app messaging is another option when available. +603 8744 3331 KAF Digital Bank official complaint route.
Use the hotline or official WhatsApp for recovery, balances and disputes. The service charter restricts general email to non-account enquiries. Ask for a secure route before sending documents.
KAF Digital Bank Customer Service Charter · effective 1 November 2025
Contact details checked 8 October 2026
For a specific problem, use the account-access, transfer or card and ATM guide.
Borrowing from this bank
Compare financing eligibility and costs, including eligibility, costs and questions to settle before accepting credit. A savings account does not guarantee borrowing approval.
See Compare Banks for alternatives.
Visit the bank’s official website
Official sources (13)
Reviewed 8 October 2026. Each document is listed once.