Bank support.
Outside your banking app.

GXBank

General service
Hotline and in-app chat: 24/7. Email is available for written follow-up.

ask@gxbank.my

Fraud / lost access
Use the same 24/7 hotline for suspected fraud; secure the affected card in the app if possible.

Formal complaints
Customer Support. State that this is a formal complaint and request a written final response. ask@gxbank.my Official complaint route.

If email delivery fails, call the hotline.

AEON Bank

General service
Customer Support hotline: 24/7. Email and web enquiry form also available.

customer.support@aeonbank.com.my

Fraud / lost access
Call the same 24/7 bank hotline for suspected fraud or lost access.

Formal complaints
Customer Support, then Customer Advocacy. Raise the issue with Customer Support first. Escalate an unsatisfactory resolution to Customer Advocacy. customer.advocacy@aeonbank.com.my Official complaint route.

Enquiry forms: reply target within three working days. Formal complaints: acknowledgement target within one working day and resolution within five, with updates if more time is needed.

Boost Bank

General service
General hotline and email: 9am–9pm daily.

support@myboostbank.co

Fraud / lost access
+603 8658 3033 · 24/7. Use the dedicated fraud line immediately if you suspect fraud.

Formal complaints
Boost Bank Customer Support. Use the support email or hotline; in the app, Profile → Support → Submit email. Ask for a formal complaint reference. support@myboostbank.co Official complaint route.

Ask for a complaint reference and next update date. The bank targets acknowledgement within one working day and a response within three.

KAF Digital Bank

General service
Wira KAF advertises 24/7 support. Hotline and official WhatsApp work outside the banking app.

General enquiries only: hello@kaf.com.my

Official WhatsApp: +6012 473 8744

Fraud / lost access
Report suspected fraud immediately through the hotline or official WhatsApp; request that the affected access be secured.

Formal complaints
Wira KAF / Customer Support. Call or use official WhatsApp to register an account-specific complaint and request its reference and a secure written follow-up route. Secure in-app messaging is another option when available. +603 8744 3331 Official complaint route.

Use the hotline or official WhatsApp for recovery, balances and disputes. The service charter restricts general email to non-account enquiries. Ask for a secure route before sending documents.

Ryt Bank

General service
Phone: 8am–8pm daily. In-app chat: 24/7. Email and the help-site ticket form are outside-app options.

support@rytbank.my

Fraud / lost access
Call 8am–8pm or use in-app chat at any hour. If an online financial scam occurs outside phone hours and you cannot use the app, call NSRC 997 immediately.

Formal complaints
Help & Support Centre. Submit the complaint through phone, email or the official help-site “Create a ticket” form. Ask for the case reference and written response. support@rytbank.my Official complaint route.

Email response target: two business days. Investigations involving another party can take longer. Report urgent fraud by phone or chat.

CIMB / CIMB Islamic

General service
Consumer Contact Centre: 24 hours.

contactus@cimb.com

Fraud / lost access
Use the same 24-hour Consumer Contact Centre for scam or unauthorised-transaction reports.

Formal complaints
Customer Resolution Unit. Use the published contact email or feedback form and identify the message as a complaint. Written mail: Customer Resolution Unit, CIMB Bank Berhad / CIMB Islamic Bank Berhad, P.O. Box 10338, GPO Kuala Lumpur, 50710 Wilayah Persekutuan. contactus@cimb.com Official complaint route.

Email and the official feedback form work without app login.

Hong Leong Bank / HLISB

General service
General enquiries: 9am–9pm, Monday–Saturday. Automated self-service: 24 hours.

hlonline@hlbb.hongleong.com.my

Fraud / lost access
Fraud reporting and lost/stolen-card assistance use the same contact-centre number, 24 hours.

Formal complaints
Customer Advocacy. Start with the Contact Centre or online feedback form. If unresolved, escalate to Customer Advocacy; its phone desk operates 9am–5pm, Monday–Friday. The complaints page also provides an online complaint form. customerservice@hlbb.hongleong.com.my · +603 7626 8821 Official complaint route.

The feedback route covers both HLB and Hong Leong Islamic. Fraud and lost-card assistance remains available outside general enquiry hours.

Maybank / Maybank Islamic

General service
Group Customer Care. Call for current general-service hours.

From overseas: +603 7844 3696

mgcc@maybank.com.my

Fraud / lost access
+603 5891 4744 · 24/7. Use the dedicated fraud line immediately if you suspect fraud.

Formal complaints
Customer Feedback & Resolution Management (CFRM). Raise the issue with Group Customer Care first, then escalate the unresolved complaint to CFRM. Ask CFRM for its desk hours and next update date. cfrm@maybank.com · +603 2630 1900 Official complaint route.

If your complaint email fails, call CFRM on the number above. For an online financial scam, NSRC 997 also operates 24/7.