Contact your bank immediately using a number on its official website or your card. If you suspect an online financial scam, call NSRC on 997.
National Scam Response Centre · 24/7997
For suspected online financial scams. This is not a general account-support or case-follow-up line.
What to do first
- Tell your bank about the suspected fraud and ask it to secure affected access, cards or transactions.
- Use a secure device if you think your phone has been compromised. Do not follow instructions from the suspicious caller or message.
- Keep transaction references, times, messages and screenshots. Lodge a police report promptly after contacting the bank or NSRC.
Reporting quickly can help the response, but recovery is not guaranteed. Report even if time has passed.
Protect your security details
Do not share an OTP, password or PIN with someone who contacts you. Do not transfer money to a supposed “safe account”. End the contact and reach the bank independently.
Official sources
Reviewed 1 October 2026.
BNM: reporting unauthorised transactionsBNM Annual Report 2025: NSRC operates 24/7NFCC: NSRC guidance and reporting steps