FAQs
General (Applications, Devices, Requirements)
Rize is a new digital bank and is separate from any account you may already own and have access to through alrajhi@24seven. Rize will bring you a new digital banking experience and exciting digital financial products and services entirely via your smartphone with no visit to the branch.
Download the Rize app from Apple Store, Google Play or Huawei AppGallery. You will need a valid MyKad (sorry, MyTentera cardholders are not currently eligible, but we're working on it!). Simply follow the on-screen instructions to open an account.
A Rize account can only be opened through the Rize app, which is available at Apple Store, Google Play Store and Huawei AppGallery. Rize customer support and branch employees are always available for any inquiry.
Our automated system will review your application and notify you once it is complete. You can proceed to activate your account by transferring a minimum of RM20 via DuitNow from your own account at another registered bank into your new Rize account.
No, you do not need to walk into any branch. All verification and approvals are done via the smartphone application. Our customer support is on hand should you need help.
Yes, you may reapply. Kindly ensure you meet the eligibility criteria in the General Terms of Use.
The minimal software requirements to install the Rize app are as follows:
- iOS 14.0
- Android 8.1
- Harmony OS 2.0
Currently, Rize is only open to Malaysian citizens with a blue MyKad. We are continuously working towards expanding the availability to everyone across Malaysia. You will hear from us as we grow.
You are required to have at least 1 (ONE) bank account in your name at another registered bank in Malaysia (we accept alrajhi bank Malaysia account) as part of the account opening verification process.
A minimum initial deposit of RM20 from that account will need to be transferred into Rize for account activation.
Rize will serve your banking needs with a wide range of financial services such as:
- Deposits, withdrawals, and transfers (via DuitNow or QR Pay)
- Account management and personal finance management (spend analysis)
- Savings pots (to customize and support your savings needs)
- Debit card application, purchases, and maintenance
- ATM services and eStatements
- Personal financing and repayments
Many more exciting features and products are coming your way.
Yes, all you need is the smartphone device on which you have installed the Rize app, and an internet connection via Wi-Fi or cellular data roaming to access the Rize app.
Download the Rize app from Apple Store, Google Play, or Huawei AppGallery. You will need a valid MyKad (we’re sorry, MyTentera cardholders are not eligible for now). Simply follow the on-screen instructions to open an account.
Currently, Rize is only open to Malaysian citizens with a blue MyKad. Malaysians with a MyTentera card are not eligible for now. We are continuously working towards expanding the availability to everyone across Malaysia. You will hear from us as we grow.
Yes, Rize is open to all Malaysians with a blue MyKad, even if you are holding an alrajhi bank Malaysia account.
- Malaysian citizen with a valid MyKad. We’re sorry, MyTentera cardholders are not eligible for now.
- 18 years of age and above.
- Applicant must be a tax resident in Malaysia (Malaysian taxpayer and not of another country).
- Hold an active bank account with another bank in Malaysia.
You are eligible to apply if you meet the following criteria:
- You are a Malaysian citizen with a blue MyKad aged 21 to 60 years old.
- Salaried employee with a minimum income of RM36,000 per annum or self-employed with minimum income of RM60,000 per annum.
Accounts & Cards
- Malaysian citizen with a valid MyKad
- 18 years of age and above
- Applicant must be a tax resident in Malaysia (Malaysia taxpayer and not of another country)
- Hold an active bank account with another bank in Malaysia.
- You should receive your OTP at the point of onboarding while registering your device (we do not use OTP for account opening or transaction verification)
- Please ensure your smartphone number is entered correctly during the registration process
- Please contact your telco provider and report the delay in receiving the OTP.
You can only open one Rize account linked to your MyKad identification.
Yes, your deposit with Rize Savings Account-𝘪 is protected by up to RM250,000.00 by Perbadanan Insurans Deposit Malaysia (PIDM).
You may close your Rize account by contacting Rize Customer Support. Contact details are on the Rize app.
A spouse or family member may only assist in specific circumstances. For account closure due to death/being in a coma/dementia (or the like), it is a requirement for the customer’s next of kin/executor/administrator to submit an official account closure application to Rize Customer Support via the email address rize-cs@alrajhibank.com.my. Once we receive the official application, we will email detailed instructions and a list of supporting documents that the next of kin/executor/administrator is required to provide to the Bank. All account activities will be suspended when the official request is received from the next of kin/executor/administrator.
Currently, only individual account is offered through the Rize app.
Fund Transfers
- DuitNow is a convenient way to transfer money instantly to your recipients using DuitNow ID, including your smartphone number, MyKad/passport number, army/police number, business registration or account number.
- No, it is FREE for consumers to send and receive money up to RM5,000. For transactions above RM5,000, a RM0.50 sen fee is applicable.
- The maximum combined limit set for third party transfer, DuitNow (Instant Transfer), and DuitNow QR is RM50,000.00 per day.
- You may change the limit set under ‘Account Settings & Limits’ section in the Rize App.
Savings Pot
Savings Pot is a goal savings feature in the Rize app. You may create up to 3 savings pots to achieve your savings goals.
You can transfer money from your savings account to your savings pot and you may withdraw any amount from your savings pot at any time.
- Yes, profit rate is applicable for savings/deposits in a savings pot.
- Please refer to Rize Savings Account Product Disclosure Sheet for the latest applicable profit rate (%).
Your money will remain in the savings pot for seven (7) years. If your account is still inactive after seven (7) years, your money will be treated/transferred as unclaimed monies under the Unclaimed Money Act (UMA) 1965.
Yes, your savings pot transaction history will appear in the combined statement under Personal Statement. You will receive automated eStatements monthly from your Rize app.
- You may add up to 3 savings pots at any time within the Rize app to create multiple savings goals.
- You can share your savings goal with friends and family to contribute to your saving goals.
Security
- Rize security is setup using the latest cloud-based technology with biometric authentication.
- Your access is protected by a strict authentication process with only one session allowed per user at a time.
- Only single-device binding is allowed for each user.
Rize uses biometric authentication (face recognition or fingerprint as selected by you) every time you login to the app. You may also use device pin verification for access.
Please follow the steps below to reset your password:
- Tap ‘Forgot Password’ on the login screen
- User will be prompted to enter personal details for authentication
- A temporary password will be sent to the user’s registered email address
- Enter temporary password
- Create new password
- Enter OTP to confirm the new password.
If you change your smartphone, simply download the Rize app on your new phone and login using your existing username and password. You will be asked to authenticate and authorize to bind the new device. The previous tagging to your old device will be removed automatically. You will not be able to access your Rize account from your old device.
- The Rize app cannot be accessed by other individuals without your user ID and passcode and/or biometric authentication. For security purposes, do not store any account details or password in your device.
- Contact our Rize Customer Support at 1800 819 149 or email us at rize-cs@alrajhibank.com.my to temporarily block access to the Rize account.
- Once you have your new smartphone, simply call us to unblock the access and download the Rize app to your new phone. You may login using your existing username and password.
- You are advised to change your password.
- If you retain your existing smartphone number with the new telco provider, you do not need to do anything.
- If you change your smartphone number with the new telco provider, please log in to the Rize app on the same device and update your smartphone number in the Profile page.
- Take extra precaution with login details. Do not share login information, including your OTP, with anyone; set a strong password containing a combination of uppercase and lowercase letters, numbers, and special characters.
- Be mindful of the apps you are downloading on to your phone. Only download and install apps from official app stores, i.e., Apple AppStore, Google Play Store or Huawei AppGallery, to avoid malware/viruses.
- Keep your smartphone up to date. Having the latest security software and operating system is the best defenses against viruses, malware, and other online threats. Turn on automatic updates so you receive the newest fixes as they become available.
- Beware of phishing and smishing scams. Do not click on links or open any attachments or pop-up screens from sources that you are not familiar with in email, WhatsApp messages, or SMS.
- Do not share your personal information online. Be wary of requests to connect from people you do not know.
- Secure your internet connection. Always protect your home wireless network with a password. Avoid using public Wi-Fi for your banking needs
- When in doubt, call Rize Customer Support via the Rize app ‘Contact Us’ feature.
- If the caller is asking for your password or OTP, do not continue with the call. We will never ask for these details.
- When in doubt, always end the call and call Rize Customer Support via the app ‘Contact Us’ feature.
Personal Financing
Rize Personal Financing-i is a hassle-free application through the Rize app. Rize Personal Financing-i is a Shariah-compliant, unsecured financing facility, offered to meet your personal financial needs at a fixed profit rate. The Rize app offers instant credit decisioning, based on eligibility, and a real-time disbursement upon approval and acceptance of the financing.
You are eligible to apply if you meet the following criteria:
- You are a Malaysian citizen aged 21 to 60 years old.
- Salaried employee with a minimum income of RM36,000 per annum or self-employed with minimum income of RM60,000 per annum.
The required documents to apply for Rize Personal Financing-𝘪 depending on the type of your employment:
Not at present. We are considering Takaful Coverage as an optional add-on product soon.
You may incur charges if you fail to fulfill your obligations under the Personal Financing-i. Please refer to our product disclosure sheet in the Rize smartphone app or contact Rize Customer Support via the app ‘Contact Us’ feature.
You will not be eligible to apply for Rize personal financing-i if you have an outstanding amount due under an existing personal financing arrangement with Al Rajhi Bank Malaysia. You may reach out to Rize Customer Support via the app ‘Contact Us’ feature.
You may pay your monthly instalments through the Rize app. The monthly payment will be auto debited from your savings account.
Should your savings account have insufficient monies, you will receive a notification in the app asking for a top-up of funds or for a partial payment to be made. We would encourage you to contact Rize customer support if you are facing challenges or difficulties.
If you have difficulties in making monthly payments, you should contact us earliest possible to discuss payment alternatives.
Rize Customer Support
Level 6, Menara Hap Seng 3,
No 1, Jalan P. Ramlee,
50250 Kuala Lumpur
Telephone: Customer Support : 1800 81 9149 (Within Malaysia) / +6016-299 6610 (From Abroad) 24hrs Fraud Support : +6016–299 5333 (Within Malaysia & From Aboard)
Email: Rize-cs@alrajhibank.com.my
Alternatively, you may seek the services of Agensi Kaunseling dan Pengurusan Kedit (AKPK), an agency established by Bank Negara Malaysia to provide free services on money management, credit counselling, financial education and debt restructuring for individuals.
You are also encouraged to attend the “Program Pengurusan Wang Ringgit Anda” or “POWER” oragnized by AKPK which promotes prudent money management and financial discipline to individual borrowers. You can visit website at www.akpk.org.my or contact AKPK at:
Level 5 and 6, Menara Bumiputra Commerce,
Jalan Raja Laut,
50350 Kuala Lumpur
Tel: 03-2616 7766
e-mail: enquiry@akpk.org.my
Contact
You may reach our 24-hour hotline at:
Customer Support Line (Local toll-free)
1800 81 9149
Customer Support Line (Local & overseas)
+6016 299 6610
Fraud Hotline (Local & overseas)
+6016 299 5333
Email: rize-fraud@alrajhibank.com.my
Customer Support Email
rize-cs@alrajhibank.com.my
Our Support team operates 24 hours, 7 days a week.
Important Documents
Important Notices
Hi Rizers,
Kindly be informed that DuitNow Transfer will be temporarily unavailable during a scheduled maintenance on:
We apologize if this has caused any inconvenience to you. Please contact our Customer Care at 1800 81 9149 if you need any assistance or have any questions. We are ready to serve you anytime, anywhere!
Great news! You can still enjoy 10% off Liga Super 2023 tickets when you use your Rize debit card to purchase tickets via Ticket Hotline!
The discount will be automatically rebated to your account.
Not on Rize?
Download Now!
Hi Rizers,
Kindly be informed that the following services will be temporarily unavailable due to schedule system maintenance:
We apologize if this has caused any inconvenience to you. Please contact our Customer Care at 1800 81 9149 if you need any assistance or have any questions. We are ready to serve you anytime, anywhere!
Hi Rizers,
Please be informed that the following services will be temporarily unavailable due to scheduled system maintenance:
Maintenance Details:
Date: 8th May 2023 (Monday)
Time: 11.00 p.m. – 12.00 a.m. (1 hour)
Remarks: The Rize app will be unavailable during this period as we are upgrading our database.
We apologize for causing inconvenience to you. Please contact our Customer Care at 1800 81 9149 if you need any assistance or have any questions. We are ready to serve you.
January 2023
10th January 2023
Revision to the Specific Terms and Conditions
Dear Valued Customers,
Please be informed that the Bank’s Specific Terms and Conditions (“Specific T&C”) has been revised to include definitions of security codes issued by the Bank and security codes generated by other security devices, mobile application or other secured method authorized by the Bank. The latest Specific T&C is now available in our website. The revisedSpecific T&Cwill take effect on 1st February 2023 for our existing customers.
Pleaseclick herefor the details of the updates.
Al Rajhi Banking & Investment Corporation (Malaysia) Bhd
[Registration Number 200501036909 (719057-X)
February 2023
17th February 2023
RIZE Deposit Campaign 2023
Dear Valued Customers,
1. CAMPAIGN PERIOD
This Campaign is valid from 17 February 2023 until 31 August 2023, both dates inclusive ("Campaign Period").
2. ELIGIBILITY
This Campaign is open to all individuals who fulfil the following criteria during the Campaign Period:-
a) Individual who does not have any existing products with the Bank;
b) Successfully registered with and opened a Commodity Murabahah Savings Account-i (“CMSA”) via rize Application which is available for download in the official Apple App Store, Google Play Store and Huawei App Gallery;
c) Activated the CMSA-i by depositing a minimum of RM20 in CMSA-i within 30 days after the CMSA is successfully opened; and
d) Applied for and activated the rize Debit Card-i on the rize Application according to the cover letter accompanying the debit card.
(henceforth referred to as “Eligible Customer(s)
Pleaseclick herefor the details of the updates.
Al Rajhi Banking & Investment Corporation (Malaysia) Bhd
[Registration Number 200501036909 (719057-X)
May 2023
8th May 2023
We hereby give notice that the Terms & Conditions for Rize Deposit Campaign 2023 will be amended and replaced bythese Amended Terms and Conditions with effect from 29 May 2023.